Shipping & Delivery
At Lisa & Hall Londen, we aim to ship your order as quickly and accurately as possible. Below you will find all information about our shipping and delivery policy.
1. Processing Time (Dispatch)
- Orders are processed within 1–3 business days.
- As soon as your order has been shipped, you will receive an email with your tracking code and a link to follow your parcel.
2. Delivery Time
- After processing, the average shipping time is 1–7 business days, depending on your country and local carrier.
- Please note that delivery can be delayed during busy periods, public holidays or due to customs procedures and local logistics.
- These time frames are indicative; a delay does not automatically entitle you to a cancellation or refund.
3. Shipping Method & Origin
To reduce waste and minimise our CO₂ footprint, Lisa & Hall Londen ships many items directly from our supplier in China.
- Depending on the destination country, customs duties, taxes or handling fees may apply. These are the responsibility of the customer.
- We work together with carefully selected international shipping partners: [Insert shipping carriers here].
This model allows us to offer a curated, up‑to‑date collection without overproduction.
4. Shipping Costs
- Shipping costs are shown clearly at checkout before you complete your order.
- The amount depends on:
- The destination country
- The weight/size of the parcel
- The shipping method selected
Where possible, we offer promotional or free shipping options; these will be clearly indicated on our website.
5. Tracking & Customer Responsibility
Once your order has been shipped:
- You are responsible for monitoring your tracking code via the link provided in our email or through the carrier’s website.
- It is your responsibility to check whether the parcel will be delivered to your address or taken to a pick‑up point, and to collect it there in time if needed.
- If delivery takes longer than expected or something seems wrong with the tracking, please contact us first at info@lisaandhalllonden.com before opening a chargeback or refund request with your bank or payment provider.
In many cases, issues can be solved quickly in cooperation with the carrier if we are informed in time.
6. Responsibility During Shipment
- If the tracking information shows that the parcel has been delivered to the address you provided (or to a designated pick‑up point), responsibility passes to the customer.
- Please check your shipping address carefully when placing an order.
- Any mistakes in the address must be reported to us within 24 hours after placing the order by emailing info@lisaandhalllonden.com.
- If an incorrect or incomplete address is provided and the parcel cannot be delivered, any additional reshipping costs or losses are at the customer’s expense.
Als je de volgende policytekst stuurt (bijvoorbeeld betaalbeleid of cookiebeleid), zet ik die in dezelfde stijl om naar Engels met jullie store‑naam.
Last updated: 8 June 2026
At Lisa & Hall Londen, we aim to ship your order as quickly and accurately as possible. Below you will find all information about our shipping and delivery policy.
1. Processing Time (Dispatch)
- Orders are processed within 1–3 business days.
- As soon as your order has been shipped, you will receive an email with your tracking code and a link to follow your parcel.
2. Delivery Time
- After processing, the average shipping time is 1–7 business days, depending on your country and local carrier.
- Please note that delivery can be delayed during busy periods, public holidays or due to customs procedures and local logistics.
- These time frames are indicative; a delay does not automatically entitle you to a cancellation or refund.
3. Shipping Method & Origin
To reduce waste and minimise our CO₂ footprint, Lisa & Hall Londen ships many items directly from our supplier in China.
- Depending on the destination country, customs duties, taxes or handling fees may apply. These are the responsibility of the customer.
- We work together with carefully selected international shipping partners: [Insert shipping carriers here].
This model allows us to offer a curated, up‑to‑date collection without overproduction.
4. Shipping Costs
- Shipping costs are shown clearly at checkout before you complete your order.
- The amount depends on:
- The destination country
- The weight/size of the parcel
- The shipping method selected
Where possible, we offer promotional or free shipping options; these will be clearly indicated on our website.
5. Tracking & Customer Responsibility
Once your order has been shipped:
- You are responsible for monitoring your tracking code via the link provided in our email or through the carrier’s website.
- It is your responsibility to check whether the parcel will be delivered to your address or taken to a pick‑up point, and to collect it there in time if needed.
- If delivery takes longer than expected or something seems wrong with the tracking, please contact us first at info@lisaandhalllonden.com before opening a chargeback or refund request with your bank or payment provider.
In many cases, issues can be solved quickly in cooperation with the carrier if we are informed in time.
6. Responsibility During Shipment
- If the tracking information shows that the parcel has been delivered to the address you provided (or to a designated pick‑up point), responsibility passes to the customer.
- Please check your shipping address carefully when placing an order.
- Any mistakes in the address must be reported to us within 24 hours after placing the order by emailing info@lisaandhalllonden.com.
- If an incorrect or incomplete address is provided and the parcel cannot be delivered, any additional reshipping costs or losses are at the customer’s expense.